Refund & Return Policies

Refund, Returns & Other Policies

Returns & Refunds

We accept unopened and unused items for return within 7 days of delivery.
 Refunds will be issued for purchases made through smiletwice.com.

To initiate a return (If you purchased the “Satisfaction Guarantee Insurance”), please visit our Customer Portal and include the required information.

Otherwise, reach out to our customer service team with the following information:

  • Order #
  • Date of Purchase
  • Item(s) Returning
  • Reason for Return 

To keep our prices competitive, we do not offer free returns, except in specific cases (approved at the time of your request).

  • Exchanges: We do not offer exchanges due to pricing variances, but replacements for the same item may be provided.
  • We reserve the right to refuse returns under certain circumstances.

Refunds

Refunds are issued to the original payment method used at checkout.
 Please note:

  • Refunds/exchanges are not valid on clearance items — no exceptions.
  • Original shipping fees are non-refundable.

If your package is “returned to sender”:

  • Verify that your shipping address was correct at checkout.
  • Contact your local Post Office or carrier to determine the reason for the return.
  • Your order will be refunded, excluding the original shipping cost.

Order Cancellations

Because fulfillment begins immediately, we cannot cancel, refund, or modify orders once they have been processed and shipped. If you made an error when placing your order, email contact@twicetwicellc.com right away. Changes or requests are not guaranteed.

  • Subscription shipments: Cancellation requests must be submitted 3 business days before your next billing cycle.

Subscription Terms

By subscribing, you agree to recurring charges on the schedule you selected (e.g., every 60 days). TWICE will automatically charge your payment method at the start of each subscription period.

Subscription Cancellation

You must cancel at least 3 business days before your next scheduled charge.
 You can cancel through your account or by contacting Customer Service at contact@twicetwicellc.com. If you cancel after a charge has already been processed, we cannot cancel or refund that order.

If you have additional questions, feel free to contact us at contact@twicetwicellc.com